Refund policy

Last Updated: September 15, 2026

At LawnWise, we want you to feel confident when shopping with us. We offer a 30-day money-back guarantee on eligible purchases. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Money-Back Guarantee

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

The product must be purchased directly from LawnWise.
The return request must be submitted within 30 days of delivery.
The product should be returned in its original condition.
The product should be returned with its original packaging, accessories, manuals, and included parts whenever possible.
The product must not have been damaged through misuse, abuse, improper installation, modification, or neglect.

Some products may be subject to additional return conditions due to their size, weight, or nature.

2. How to Request a Return

To request a return, contact our customer support team:

Email: support@lawnwise.shop
Phone: +1 321-567-8987

Please include:

Your full name
Order number
Email address used for the purchase
Product you wish to return
Reason for the return
Photos or videos, if the product is damaged or defective

Our support team will review your request and provide return instructions if the return is approved.

Please do not send a product back before receiving return instructions from LawnWise.

3. Damaged or Defective Products

If your order arrives damaged, defective, or with missing parts, please contact us as soon as possible after delivery.

We may request photographs or videos showing the condition of the product and its packaging so we can investigate the issue.

Depending on the circumstances, we may offer:

A replacement product
Replacement parts
A repair solution
A partial refund
A full refund

We will determine the appropriate solution based on the circumstances of the case.

4. Wrong or Incorrect Item

If you receive an item that is different from what you ordered, please contact us at support@lawnwise.shop.

We will review the order and, when the error is confirmed, work with you to arrange the appropriate replacement or refund.

5. Return Shipping

For approved returns due to a change of mind or personal preference, the customer may be responsible for the cost of return shipping.

For products that arrive damaged, defective, or incorrect due to an error on our part, LawnWise may cover reasonable return shipping costs or provide another appropriate solution.

Return shipping instructions will be provided when your return is approved.

6. Products That Cannot Be Returned

Certain products may not qualify for return if they:

Have been significantly used or damaged after delivery
Show signs of misuse or improper operation
Have been modified or altered
Are missing essential parts or accessories
Are returned outside the 30-day return period
Cannot be reasonably resold due to their condition

Products that are damaged as a result of improper assembly, installation, maintenance, or use may not qualify for a refund.

7. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If your refund is approved, the refund will generally be issued to the original payment method.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.

LawnWise does not control the processing time of third-party financial institutions.

8. Partial Refunds

In certain circumstances, a partial refund may be offered if a returned product has been used, damaged, or is missing original components, packaging, accessories, or other items.

Any applicable deduction will be communicated to you before the refund is processed.

9. Exchanges

If you would like to exchange a product, please contact us at:

support@lawnwise.shop

Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, or refund.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, you may use our return process after receiving the product, subject to the terms of this policy.

11. Sale and Promotional Items

Unless otherwise stated at the time of purchase, products purchased during promotions or sales are eligible for the same 30-day return policy, provided they meet the eligibility requirements described above.

12. Refunds for Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is required because the product was defective, damaged, incorrect, or another circumstance where LawnWise determines that a refund of shipping charges is appropriate.

LawnWise currently offers free shipping on eligible orders, so no standard shipping fee is charged on qualifying purchases.

13. Fraud and Abuse

LawnWise reserves the right to refuse or limit returns and refunds where there is evidence of fraud, abuse of the return policy, repeated excessive returns, intentional damage, or other misuse of our policies.

This does not affect any rights you may have under applicable law.

14. Questions About Returns or Refunds

If you have any questions about this Refund & Return Policy, please contact us:

LawnWise
Klawock, Alaska 99925
United States