Shipping policy

Last Updated: September 15, 2026

At LawnWise, we are committed to making your shopping experience simple and convenient. We offer free shipping on eligible orders and work with trusted shipping partners to deliver your lawn mowers, garden tools, and outdoor equipment safely to your address.

1. Shipping Availability

LawnWise currently ships orders to customers within the United States.

Shipping availability may vary depending on the product, destination, package size, and other logistical factors.

If a product is not available for delivery to your location, this will be communicated before or during the checkout process whenever possible.

2. Free Shipping

We currently offer free standard shipping on eligible orders.

The available shipping method and estimated delivery information will be displayed during checkout when applicable.

Additional shipping charges may apply only when clearly stated before you complete your purchase.

3. Order Processing

Orders are normally processed after payment has been successfully received.

Please allow reasonable processing time before your order is handed to the shipping carrier.

Processing times may vary depending on:

Product availability
Order volume
Weekends and holidays
Payment verification
Warehouse or fulfillment operations
Other circumstances outside our reasonable control

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

4. Delivery Times

Delivery times depend on the shipping destination, carrier, product availability, and other factors.

An estimated delivery date or delivery window may be provided during checkout or in your shipping confirmation.

Estimated delivery dates are estimates and are not guaranteed delivery dates.

Unexpected carrier delays, severe weather, natural disasters, holidays, transportation disruptions, or other circumstances outside LawnWise's control may affect delivery.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation by email containing information about your purchase.

Please review your order confirmation carefully and contact us as soon as possible if you notice an error in your shipping information.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we may send you a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking information provided to follow the progress of your shipment.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, contact us as soon as possible:

Email: support@lawnwise.shop
Phone: +1 3215678987

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

LawnWise is not responsible for orders delivered to an incorrect address provided by the customer.

8. Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the shipping carrier.

If you still cannot locate the package, contact us at support@lawnwise.shop and we will assist you in investigating the delivery.

For packages confirmed as lost during transit, LawnWise may work with the shipping carrier to investigate the shipment and determine an appropriate solution.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

support@lawnwise.shop

Please include your order number and photographs or videos showing the damage.

We will review the situation and work with you to determine an appropriate solution, which may include replacement parts, a replacement product, or a refund where applicable.

10. Delayed Shipments

Although we work to process and ship orders as efficiently as possible, delivery delays can occur.

Possible causes include:

Carrier delays
Severe weather
Natural disasters
Holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team so we can help investigate the status of your order.

11. Split Shipments

Depending on product availability, warehouse location, package size, or fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

12. Large or Heavy Products

Some lawn mowers, outdoor equipment, and garden tools may be large or heavy.

Special handling or carrier requirements may apply to certain products.

Where applicable, additional delivery information will be provided during checkout or communicated to you after purchase.

13. International Shipping

LawnWise currently focuses on shipping within the United States.

We do not currently guarantee international shipping availability.

14. Shipping and Returns

If you need to return an eligible product, please review our Refund & Return Policy before sending the product back.

For approved returns, return shipping responsibilities depend on the reason for the return and the conditions described in our Refund & Return Policy.

15. Contact Us

If you have questions about your shipment, delivery, or this Shipping Policy, please contact us:

LawnWise
Klawock, Alaska 99925
United States